Privacy Policy

This policy explains what personal data Smart Security Protection collects, why we collect it, how long we keep it and what rights you have. It applies to this website and to enquiries made through it.

Who We Are

Smart Security Protection is the data controller for the personal data described in this policy. The business is operated by Nick Palmer as a sole trader.

• Email nick.palmer@smartsecurityprotection.co.uk
• Telephone +44 7796 371630
• Postal address To be confirmed
• ICO registration To be confirmed

What We Collect

We collect only what we need in order to respond to you and to carry out work you ask us to do. Depending on how you get in touch, that may include your name, company name, email address, telephone number, the address of the premises concerned, and whatever you choose to tell us about the building, the existing systems or the works required.

If you send us drawings, specifications, insurer correspondence or photographs, we process the contents of those documents in order to price and deliver the work. We ask that you do not send us anything containing other people's personal data unless it is necessary for the job.

If you contact us on WhatsApp, your message and telephone number are processed by WhatsApp as well as by us. WhatsApp is operated independently by Meta and its own privacy terms apply to that service.

Why We Process It

We process enquiry data to respond to you, to survey premises, to prepare quotations and to deliver and maintain systems. Where we have a contract with you, the lawful basis is performance of that contract. Where you have simply made an enquiry, the lawful basis is our legitimate interest in responding to potential customers. Where we are required to retain records for compliance, health and safety or certification purposes, the lawful basis is our legal obligation.

We do not sell personal data, and we do not use enquiry data for unrelated marketing.

How Long We Keep It

Enquiries that do not proceed to work are kept only as long as needed to deal with the enquiry and any follow up, and are then deleted. Records relating to completed installations, including certification and commissioning documentation, are kept for as long as is necessary to support the system, satisfy insurers and meet legal and regulatory obligations.

Who We Share It With

We share personal data only where it is necessary to deliver the work or to meet a legal obligation. That may include suppliers and manufacturers, an alarm receiving centre where monitored signalling is provided, a principal contractor where we are working as a subcontractor, and our accountant or professional advisers. We may also disclose information where we are legally required to do so.

This website is hosted by our hosting provider, and email is handled by our email provider. Both process data on our behalf in order to run those services.

CCTV Installed At Your Premises

This policy covers data we hold as a business. It does not cover footage recorded by CCTV systems we install for clients. Where we install CCTV at your premises, you are normally the data controller for the footage that system records, and the obligations that follow, including signage, retention periods and responding to subject access requests, rest with you. We are happy to advise on what is required, but we do not become the controller of your footage by installing the equipment.

Cookies

This website does not use advertising or tracking cookies. WordPress may set strictly necessary cookies where required for the site to function. If analytics or other non essential cookies are added in future, this policy will be updated and consent will be requested before they are set.

Your Rights

Under UK data protection law you have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask for data to be erased where there is no continuing reason to hold it, to restrict or object to processing, and to ask for data portability where it applies. To exercise any of these rights, contact us using the details above.

If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, or by telephone on 0303 123 1113.

Changes

We may update this policy from time to time. Any changes will be published on this page.